Privacy Policy
At Calypso Gems & Decor, your privacy is very important to us. Our Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.calypsogems.co.za or make a purchase through our store.
By using our website, you agree to the practices described in this policy.
1. What Information We Collect
a) Personal Information
When you place an order or register an account, we collect the information you provide, such as:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely)
b) Automatically Collected Information
We also collect certain information automatically, including:
- Your IP address
- Browser type and version
- Pages you visit on our site
- Cookies and tracking data
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Communicate with you about your order or inquiry
- Send promotional emails (if you’ve opted in)
- Improve our website and customer service
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Trusted payment processors (e.g., PayFast, PayStack)
- Courier and shipping providers (e.g., The Courier Guy, Aramex)
- Marketing, Advertising and Analytics Services such as Google Analytics and Meta (Facebook) Pixel to help us understand how our website is used and to serve targeted advertising based on your browsing behaviour. These services may collect and process information such as your IP address, browser type, device information, and pages visited.
- Google and Meta may use this information to personalise advertising content on their own networks. For more details on their data usage and privacy policies, please visit:
- Google Privacy Policy
- Meta Privacy Policy
All third parties are required to keep your information secure and use it only for agreed purposes.
4. Cookies
Our website uses cookies to enhance your experience. Cookies help us:
- Remember your preferences
- Monitor website performance
- Show relevant advertisements (only if you consent)
You can control cookies through your browser settings at any time.
5. How We Protect Your Data
We use SSL encryption and secure servers to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
Under POPIA (Protection of Personal Information Act), you have the right to:
- Access the personal data we hold about you
- Request corrections or deletions of your data
- Withdraw consent for marketing at any time
To exercise these rights, please email us at info@calypsogems.co.za.
7. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites.
8. Children’s Privacy
We do not knowingly collect data from children under the age of 18. If you believe we have done so in error, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the new effective date.
10. Contact Us
If you have any questions or concerns, please contact us at:
📧 Email: info@calypsogems.co.za
📞 Phone: [021-852-8048]
🌐 Website: www.calypsogems.co.za